Hi,
I assume you talk about “Karantæne” for self-inflicted unemployment.
When you quit a job yourself, you will normally get 3 weeks quarantine with dagpenge.
If there is a valid reason for quitting your job, you can avoid the quarantine. A valid reason can be
if a person have a certificate from a doctor stating that the person concerned is either unable to perform the work due to health reasons, or that continuing the work will lead to a worsening of health problems.
If thats not the case for you, you will get 3 weeks quarantine.
Regarding the case processing there is a law about how an A-kasse should process cases,
https://www.retsinformation.dk/eli/lta/2023/1215 (“Bekendtgørelse om kravene til a-kassernes sagsbehandling og afgørelser”).
There is no definitive deadlines or time frames for case processing mentioned in the law. However Paragraph §22 says that:
“The A-kasse must ensure that there is a quick, flexible and simple case processing, and that all case processing steps in connection with the case information, including hearing the member, cf. section 4, take place without unnecessary delays, so that a decision can be made in the case as quickly as possible, cf. also section 8.”
I can not say when you should receive answer from your A-kasse. But if you think it takes too long time, you could complain and refer to the § 22.
Best regards,
Anders Weber, A-kasser.dk